Managed IT Support Services

Simple, Reliable Tech Care—No Fluff, Just Results

As a Canada-based freelancer, I deliver personalized IT support that's fast, affordable, and tailored to your needs—not generic templates.

60%+ Cost Savings
98% Uptime Achieved
1 Hour Response SLA
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Support Levels

Comprehensive IT support structured across four specialized tiers to meet all your technical needs

L1: Client Support

Your frontline for users and clients

  • Incoming tasks/tickets, calls, and emails
  • Real-time monitoring of system issues
  • Rapid response (1-hour SLA) and clear communication
Why it matters: First line of defense for user satisfaction

L2: Infrastructure Support

Keep your systems running flawlessly

  • Server/network hardware, OS, and virtualization
  • Cloud environments (AWS, Azure, Google Cloud)
  • Inventory management and proactive maintenance
Why it matters: Expertise in sustaining critical infrastructure uptime

L3: Application Support

Fix bugs, optimize performance, recover data

  • Bug fixing, performance tuning, and updates
  • Data analysis, migration, and export/import
  • Disaster recovery and business continuity
Why it matters: Deep technical focus on business-critical systems

L4: Strategic Support

Transform your business through technology

  • IT strategy planning and digital transformation
  • Architecture design and technology roadmaps
  • Vendor management and technology assessments
  • Compliance audits and security frameworks
Why it matters: Strategic guidance to align technology with business goals

Why Canada-Based Freelancing Works

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Save 60%+ vs. big firms

Get enterprise-level support without enterprise prices

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Direct access (no middlemen)

Work directly with the expert, not through layers of management

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Timezone-friendly support

Canadian business hours align with North American operations

Real Results

DarkCityCoffee

Cut server downtime by 98%

Implemented proactive monitoring and rapid response protocols

MyCommunityBridge

Saved 40% on cloud costs

Optimized infrastructure and implemented cost-effective solutions

Let's Fix Your Tech

Big companies = bloated bills. Freelancers = real relationships.

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